After an initial telephone conversation, a confirmation email will be sent to you detailing the consultation time, date, place and cost.
Payment must be made prior to the first consultation. Account details will be sent to you with the confirmation email.
Refunds and Cancellations
Please note that by starting the consultation process you are agreeing to the following:
If you cancel your appointment up to 7 days before the first consultation is supposed to happen, you will lose your initial deposit.
If you cancel your appointment between 6 and 3 days before the first consultation is due to take place you are obliged to pay a cancellation fee of £35 on top of the initial deposit.
If you cancel your appointment 48 hours or less before the consultation is due to take place you are obliged to pay a cancellation fee of £55 on top of the initial deposit.
dogfulness does not give refunds for work already completed.
I hold insurance with Petplan Sanctuary, but i accept no responsibility for any damage your pet causes to your home or belongings.
Data and Confidentiality
Unless required by law, public interest or consent is given, information which you supply will be kept confidential. The only data we keep is that which is vital to helping you to help your dog.
All data is collected by me, held in a locked file digitally, and is only accessible to myself. I keep an individual case file for each client, with details of the dog's case study, action plans and any progress reports, the owner's name and contact details and the vet the animal is registered with. These details are to held for 12 months from final contact with each client. This is to ensure continuity of care should you resume behavioural modification with dogfulness. After this time, all details will be permanently deleted from the system. You can find our full data policy information here.
If after our behaviour consultation the recommendation is that the dog be euthanised you are not eligible for a refund and full fee for the work and report required will be taken.
I give advice on how to deal with canine behaviour issues. For each case, a plan of action will be discussed with the dog's carer, in order to help their dog move forward.
I expect each carer to comply with my advice. If the carer does not comply, or after discussion continues to disregard my advice, (and the unwanted behaviour continues), then I have the right to discontinue treatment and hold no responsibility for the outcome of the dog and it's behaviour.